Frequently Asked Questions (FAQs)

We’ve compiled a list of commonly asked questions about our products and services. This list is regularly updated to provide you with the most current information.

If you don’t find the answer you’re looking for here, please feel free to contact us directly.

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Q: What are the delivery charges for orders from the Online Shop?
A: Delivery charges vary depending on your location and the size of your order. You can view the exact shipping costs at checkout. Orders over $150 qualify for free shipping within the US.

Q: Which payment methods are accepted in the Online Shop?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely.

Q: How long will delivery take?
A: Delivery times depend on your location and the shipping method selected. Most orders are delivered within 1-2 business days for standard shipping. Expedited options are also available.

Q: What exactly happens after ordering?
A: Once your order is placed, you’ll receive a confirmation email with your order details. Your items will be processed and shipped according to the shipping method you selected. You’ll also receive a tracking number to monitor your delivery.

Q: Do I receive a TAX invoice for my order?
A: Yes, a TAX invoice is automatically generated and sent to your email address once your order is confirmed. You can also access it through your account on our website.

Q: What happens if I receive damaged or missing products?
A: If you receive damaged or missing items, please contact us immediately. We’ll investigate the issue and work to resolve it as quickly as possible, either by replacing the items or issuing a refund.