Shipping & returns
100% Satisfaction Guarantee – Risk-Free Shopping
Your satisfaction is our top priority. If you’re not completely happy with your purchase, please reach out to us as soon as possible so we can make it right.
Damages and Issues:
Upon receiving your order, please inspect it immediately. If you find any defects, damages, or if you received the wrong item, contact us right away. We will assess the situation and resolve it promptly.
Refunds:
Once we receive your return, we will notify you. Refunds will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.
Returns within 30 days of purchase will receive a full refund.
Returns after 30 days will be issued store credit.
Shipping Information:
Orders are shipped Monday through Thursday, from 8 am to 3 pm (ET). Orders placed outside these hours or on weekends (Friday, Saturday, and Sunday) will be shipped the next business day.
Free Shipping:
Free shipping on orders over $150 applies only to US addresses. Qualifying orders may be sent via Media Mail, which can take up to 8 weeks. For faster delivery, please choose an alternative shipping option at checkout.
Holiday Observances:
Please note that we observe major holidays, which may result in shipping delays.
Returns Policy:
Returns & Exchanges
Within 30 days of purchase, we offer returns and exchanges.
Requirements
- Items must be unused and in original condition.
- Original packaging must be intact.
- Receipt or proof of purchase is required.
- Only regular-priced items are eligible for refunds; sale items are not refundable.
Damaged or Defective Items
Contact customer support for investigation and resolution, which may include replacement or refund.
Incorrect Orders
Immediately notify us to rectify the mistake. We will replace the item or issue a refund based on your preference.
Exceptions
- Perishable food items are not returnable due to potential handling risks.
- Once processed or shipped, orders cannot be cancelled. Food products are final sale items.